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Address: No. 78, Xinzhuang, 16th Team, Nan'er Community, Guangtang Village, Huadu District, Guangzhou City
Phone: +86-15360819280 Song Sheng
WeChat: 422287627
Email: 422287627@qq.com
website:www.gzghe.cn
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Engineering case |
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Guangzhou Guohua Electronics Co., Ltd
Customer Evaluation Management System
square
table
book
Guohua Customer Evaluation Management System
1、 Product quotation
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product name
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Picture photo
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Model and specifications
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Unit price (yuan)
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Evaluator client
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instrument for drawing circlesGrid:fourkey
Display: LCD display
Character size:9.5mmX7.3mm
Supply voltage: DC12V
Component size:116mmX105mmX140mm
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GHE-818The customer evaluator client includes:
LCD display, evaluation four buttons, connected with Zhongyi queue management system (can also be used independently in the plan).
Features and advantages:
LCD display screen, microcomputer controlled, easy to operate, lifetime maintenance free;
Provide customers with warm and polite language;
Display the review results promptly after receiving customer feedback;
Inserting a teller card can display the photo, employee ID, name, and business processed of the service personnel;
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0
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Rated teller end
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GHE-818gCustomer evaluator teller end
Used in the independent evaluation plan
(Each client corresponds to a teller terminal)
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0
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Evaluation system software
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0
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pour
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This price does not include tax or shipping
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2、 Installation plan
1 Currently installednational eliteNetwork outlets for queue management systems and products
(i.e. seamless integration between rating system and queuing system)
Equipment needs to be installed
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As shown in the above figure, in a business outlet, a corresponding rating device is connected to the Ethernet cable connection end of each window's caller, that is, each window is configured with a rating device client. Since both the caller and the rater are powered by Ethernet cables, they can be used once connected successfully.
The Zhongyi queue management software system is installed on the management computer of the head office or branch office, and the software of each branch is installed on the queue machine of that branch.
 Required hardware equipment
Evaluator client
The evaluator client adopts a streamlined design that conforms to ergonomics.
The plug-in teller information card can display photos of service staff
Employee ID, name, and the business handled; Customers only need one click to leave a review
Window service quality, the review results will be displayed on the LCD screen in a timely manner;
fourThe review design of the key can meet the personalized requirements of each branch.
2 Branches without installed queue management system and products (i.e. independent evaluation plan)
 
As shown in the above figure: In a business outlet, the backend computer is connected to a software interface, and the lead wires are connected to the devices in each window. Each window needs to be equipped with one evaluator teller terminal (also known as the operation terminal) and one evaluator client. Power supply and signal transmission through Ethernet cables.
The Zhongyi queue management software system is installed on the management computer of the head office or branch office, and the software of each branch is installed on the backend control computer (i.e. server) of that branch.
Required hardware equipment
Evaluator client
The evaluator client adopts a streamlined design that conforms to ergonomics.
The plug-in teller information card can display photos of service staff
Employee ID, name, and the business handled; Customers only need one click to leave a review
Window service quality, the review results will be displayed on the LCD screen in a timely manner;
fourThe review design of the key can meet the personalized requirements of each branch.
 Evaluator teller endoneAfter completing each transaction, the counter staff presses the“ Evaluation”
Automatic voice prompt after pressing the key; Hello, please give me some feedback on my work
Evaluation”, After the customer's review is completed, automatic voice“ Thank you;.
twoOnly when; Evaluation” The key is triggeredtenWithin seconds (adjustable), review
Price information can only be entered to effectively avoid duplicate statistics.
threePress“ One meter of rice; Automatic voice prompt after pressing the key:& ldquo; Sorry, please wait one meter away for the next customer;.
fourA controller that can be shared with the queuing system. When the Zhongyi queuing machine and the evaluator are installed at the same business outlet, the operator and evaluation controller in the queuing machine are combined into one, which is beneficial for the utilization of counter space.
Evaluation processCustomers come to handle business&dash& mdash; The teller presses'; Start” Button&dash& mdash; Voice Greetings“ Welcome&rdquo& mdash;& mdash; The customer has completed the transaction&dash& mdash; The teller presses'; End” Button&dash& mdash; Voice prompt“ Hello, please evaluate my service& mdash;& mdash; The customer presses the button to leave a review.
IIISoftware Function Display
By using scientific analysis functions to obtain unique comprehensive data, dynamically reflecting customer opinions, passenger flow, employee efficiency, and comprehensive data at different time periods, real-time observation of changes, and comparison with historical data of the same period, we can more targetedly correct and improve service methods and enhance service quality.
national eliteThe customer evaluation management system is fully integrated with the Guohua queuing management system, which ensures the orderly arrangement and authentic response of both customer service representatives in each service.
national eliteThe customer evaluation management system can obtain customer evaluation results and employee feedback in real-time
work efficiency; Dynamically reflect the passenger flow of comprehensive business institutions and the flow of each business branch
Employee work status. And conduct scientific horizontal or vertical comparative analysis on the comprehensive data,
Provide institutional managers with multidimensional, three-dimensional, and intuitive statistical models. Thus enabling the use
Individuals can quickly analyze and solve problems, and make targeted corrections and improvements to service methods
Enhance service quality and lead the industry's service image.
oneUser settings and permissions
Staff can identify customers' evaluations through different login identities, and correspond them to their respective service personnel. Real time information (work information) from employees' work after logging in can be transmitted to management personnel through local area networks. Each level of management can set up equivalent level user accounts and passwords, and grant them special level permissions.
Enter user permission settings
|
|
   
The Guohua Customer Evaluation Management System software uses a B\/S structure, and all evaluation information collected can be remotely queried through the internet, with multi-level query permissions.
The permissions for this user account can be designed using a checkbox
|
|
Based on the level of management position, the Zhongyi Customer Evaluation Management System supports multiple permission combination modes, which can open or close corresponding permissions for different managers.
twoUser List
System administrators can modify permissions, set passwords, delete, disable, or enable assigned accounts at any time based on the backend list. Facilitate the adjustment of changes in authority due to changes in employee positions.
threeOrganizational structure
The Guohua Customer Evaluation Management System can accommodate the architecture system of complex institutions, and different institutional levels are determined by numbering and affiliation relationships, thereby enabling accurate accounting and analysis of comprehensive data.
fourWindow Settings
The Guohua Customer Evaluation Management System allows managers to intuitively understand the internal service structure and adjustment dynamics of each branch.
If there is an expansion of business volume in branch offices, it can be achieved through; Add Window” Add a new business counter.
fiveEmployee Settings
The Guohua Customer Evaluation Management System can centrally display the job placement status and on duty status of all current employees in subordinate branches. Employees log in to their posts based on their assigned numbers and are currently logged in online.
sixEvaluation Settings
The Guohua Customer Evaluation Management System was originally set up with four types of evaluation results:
Very satisfied, satisfied, average, dissatisfied.
The evaluation results can also be modified according to the characteristics of different industries in terms of content.
For example, it can be modified to:
Satisfied, Dissatisfied - Service Etiquette, Dissatisfied - Service Efficiency
Unsatisfied - Business Knowledge
sevenTime setting
A time limit can be set for the evaluation delay to avoid delaying subsequent services due to the evaluation process.
eightData management:
（one）Data cleaning
Regularly clear the data that has already been used, so that data analysis can serve the dynamic accounting of current work more targetedly. Cleaning is divided into three settings: one month ago, one year ago, and all data. Its phased scientific design can meet the internal evaluation cycle of the service industry.
（two）Data backup
Managers can store used data for long-term preservation. By backing up and downloading data, the used data can be transferred to the configured computer for future reuse. And the downloaded data can be obtained from“ Data Cleaning” Delete in the middle. Thus avoiding the inconvenience caused by the complexity of data. The data storage format is mdb, and the application is Access.
nineStatistical information
The Guohua queue management system supports seamless integration between queue management system and customer evaluation management system. All statistical data can be remotely monitored or queried through the network, making it convenient to view customer evaluation information at any time.
The Guohua Customer Evaluation Management System calculates the efficiency of each entrance, business, and even the entire hall based on the actual work efficiency of employees, in order to effectively guide customers. And it provides a window busy level query, which can easily understand the busy level of each window or business. In addition, the system provides employee performance evaluations and customer satisfaction surveys, which can make leaders' queries more intuitive.
The Guohua Customer Evaluation Management System has powerful statistical functions that can comprehensively query customer flow for business, windows, employees, and different time periods. It can also query employee loading time and customer feedback information.
（1） According to the institutional allocation set above, the headquarters is located at the top of the tree structure and includes a summary of all data from its subordinate branches. You can browse the dynamic service status of various branch outlets at any time. Divided into different time periods for statistics: current day, current month, current quarter, and current year. You can also manually search by entering the start time and stop time data.
（2） This system also has project classification statistics, which are conducted through queue, window, employee, and comprehensive detailed evaluation (including the first three items)
（3） This system can display the queue and processing status of windows at the same time, and the management can monitor the service traffic and operation process of various institutions at any time.
For example, the data reflected by the head office is the sum of the data from the West Railway Station business hall and the Chegongzhuang business hall.
The data can be visually represented through a three digit diagram
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|
(4) The Guohua Customer Evaluation Management System supports network applications, which means that the system software and database can be installed on the head office server room, and all terminal data can be centralized in the head office server room, such as real-time online statistics of evaluation information and automatic generation of reports (by time, data, personnel, etc.) to be sent to the head office server room.
Comprehensive or graded service information can be accessed by clicking on“ Output Excel”, Download to local computer and save for a long time.
tenOther
（one）No duplicate call function
The Guohua Customer Evaluation Management System is equipped with settings; Only one button is valid; Function, can effectively avoid the occurrence of duplicate information statistics due to repeated operations of customer evaluations, and eliminate the phenomenon of invalid statistics.
[Example]: Set the evaluation interval time to“ 10 seconds”, The system will not accept customers' second or third evaluation results within 10 seconds.
（two）Complaint service function (this function is a separate quotation)
The Guohua Customer Evaluation Management System can be linked to the SMS module, and when a customer leaves a review; Not satisfied; At that time, the system will automatically send an alarm message to the pre installed supervisory department, and the supervisory department leaders can timely understand the number, proportion, and time of unsatisfactory evaluations based on the message prompts. Unauthorized staff members are not allowed to query; Not satisfied; Information related to the evaluation of complaints.
Customers can leave their personal phone numbers in the Zhongyi Customer Evaluation Management System.
（three）Star rating evaluation function
The Guohua Customer Evaluation Management System has a star rating service statistics function. The star rated teller information after evaluation can be displayed through software settings from the window to display the star rating of the service window (divided into four levels: two star, three star, four star, five star, with a high star rating indicating good service quality).
The Guohua customer evaluation management system can establish a remote inspection platform. The remote network inspection platform collects passenger flow and user opinions in real-time based on data collection terminals installed in various business outlets, and sends the collected raw data to the server for data induction and analysis in real time through the network system. Based on specific mathematical models, the entire industry is digitized, allowing decision-makers to understand the operation status of the system in real time and query relevant data. The management department can effectively plan and adjust the overall work through the data collected by the system.
 Forward looking performance:1Improve the quality of unit services and create conditions for using unit level assessment.
2Improve service quality and provide customers with humanized services.
3Effectively defend against conflicts between customers and service providers, bringing both economic and social benefits to users.
4Practical basis for employee assessment and evaluation.
5Provide scientific reference data for unit decision-makers.
6Seamless integration with queuing systems, reducing failure rates and hardware investment costs.
Guangzhou Guohua Electronics Co., Ltd
Customer Evaluation Management System
square
table
book
Guohua Customer Evaluation Management System
1、 Product quotation
|
product name
|
Picture photo
|
Model and specifications
|
Unit price (yuan)
|
|
Evaluator client
|
instrument for drawing circlesGrid:fourkey
Display: LCD display
Character size:9.5mmX7.3mm
Supply voltage: DC12V
Component size:116mmX105mmX140mm
|
GHE-818The customer evaluator client includes:
LCD display, evaluation four buttons, connected with Zhongyi queue management system (can also be used independently in the plan).
Features and advantages:
LCD display screen, microcomputer controlled, easy to operate, lifetime maintenance free;
Provide customers with warm and polite language;
Display the review results promptly after receiving customer feedback;
Inserting a teller card can display the photo, employee ID, name, and business processed of the service personnel;
|
three hundred and fifty
|
|
Rated teller end
|
|
GHE-818gCustomer evaluator teller end
Used in the independent evaluation plan
(Each client corresponds to a teller terminal)
|
one hundred and eighty
|
|
Evaluation system software
|
|
one thousand
|
|
pour
|
This price does not include tax or shipping
|
|
2、 Installation plan
1 Currently installednational eliteNetwork outlets for queue management systems and products
(i.e. seamless integration between rating system and queuing system)
Equipment needs to be installed
|
|
As shown in the above figure, in a business outlet, a corresponding rating device is connected to the Ethernet cable connection end of each window's caller, that is, each window is configured with a rating device client. Since both the caller and the rater are powered by Ethernet cables, they can be used once connected successfully.
The Zhongyi queue management software system is installed on the management computer of the head office or branch office, and the software of each branch is installed on the queue machine of that branch.
Required hardware equipment
Evaluator client
The evaluator client adopts a streamlined design that conforms to ergonomics.
The plug-in teller information card can display photos of service staff
Employee ID, name, and the business handled; Customers only need one click to leave a review
Window service quality, the review results will be displayed on the LCD screen in a timely manner;
fourThe review design of the key can meet the personalized requirements of each branch.
2 Branches without installed queue management system and products (i.e. independent evaluation plan)
As shown in the above figure: In a business outlet, the backend computer is connected to a software interface, and the lead wires are connected to the devices in each window. Each window needs to be equipped with one evaluator teller terminal (also known as the operation terminal) and one evaluator client. Power supply and signal transmission through Ethernet cables.
The Zhongyi queue management software system is installed on the management computer of the head office or branch office, and the software of each branch is installed on the backend control computer (i.e. server) of that branch.
Required hardware equipment
Evaluator client
The evaluator client adopts a streamlined design that conforms to ergonomics.
The plug-in teller information card can display photos of service staff
Employee ID, name, and the business handled; Customers only need one click to leave a review
Window service quality, the review results will be displayed on the LCD screen in a timely manner;
fourThe review design of the key can meet the personalized requirements of each branch.
Evaluator teller end
oneAfter completing each transaction, the counter staff presses the“ Evaluation”
Automatic voice prompt after pressing the key; Hello, please give me some feedback on my work
Evaluation”, After the customer's review is completed, automatic voice“ Thank you;.
twoOnly when; Evaluation” The key is triggeredtenWithin seconds (adjustable), review
Price information can only be entered to effectively avoid duplicate statistics.
threePress“ One meter of rice; Automatic voice prompt after pressing the key:& ldquo; Sorry, please wait one meter away for the next customer;.
fourA controller that can be shared with the queuing system. When the Zhongyi queuing machine and the evaluator are installed at the same business outlet, the operator and evaluation controller in the queuing machine are combined into one, which is beneficial for the utilization of counter space.
Evaluation processCustomers come to handle business&dash& mdash; The teller presses'; Start” Button&dash& mdash; Voice Greetings“ Welcome&rdquo& mdash;& mdash; The customer has completed the transaction&dash& mdash; The teller presses'; End” Button&dash& mdash; Voice prompt“ Hello, please evaluate my service& mdash;& mdash; The customer presses the button to leave a review.
IIISoftware Function Display
By using scientific analysis functions to obtain unique comprehensive data, dynamically reflecting customer opinions, passenger flow, employee efficiency, and comprehensive data at different time periods, real-time observation of changes, and comparison with historical data of the same period, we can more targetedly correct and improve service methods and enhance service quality.
national eliteThe customer evaluation management system is fully integrated with the Guohua queuing management system, which ensures the orderly arrangement and authentic response of both customer service representatives in each service.
national eliteThe customer evaluation management system can obtain customer evaluation results and employee feedback in real-time
work efficiency; Dynamically reflect the passenger flow of comprehensive business institutions and the flow of each business branch
Employee work status. And conduct scientific horizontal or vertical comparative analysis on the comprehensive data,
Provide institutional managers with multidimensional, three-dimensional, and intuitive statistical models. Thus enabling the use
Individuals can quickly analyze and solve problems, and make targeted corrections and improvements to service methods
Enhance service quality and lead the industry's service image.
oneUser settings and permissions
Staff can identify customers' evaluations through different login identities, and correspond them to their respective service personnel. Real time information (work information) from employees' work after logging in can be transmitted to management personnel through local area networks. Each level of management can set up equivalent level user accounts and passwords, and grant them special level permissions.
Enter user permission settings
|
|
The Guohua Customer Evaluation Management System software uses a B\/S structure, and all evaluation information collected can be remotely queried through the internet, with multi-level query permissions.
The permissions for this user account can be designed using a checkbox
|
|
Based on the level of management position, the Zhongyi Customer Evaluation Management System supports multiple permission combination modes, which can open or close corresponding permissions for different managers.
twoUser List
System administrators can modify permissions, set passwords, delete, disable, or enable assigned accounts at any time based on the backend list. Facilitate the adjustment of changes in authority due to changes in employee positions.
threeOrganizational structure
The Guohua Customer Evaluation Management System can accommodate the architecture system of complex institutions, and different institutional levels are determined by numbering and affiliation relationships, thereby enabling accurate accounting and analysis of comprehensive data.
fourWindow Settings
The Guohua Customer Evaluation Management System allows managers to intuitively understand the internal service structure and adjustment dynamics of each branch.
If there is an expansion of business volume in branch offices, it can be achieved through; Add Window” Add a new business counter.
fiveEmployee Settings
The Guohua Customer Evaluation Management System can centrally display the job placement status and on duty status of all current employees in subordinate branches. Employees log in to their posts based on their assigned numbers and are currently logged in online.
sixEvaluation Settings
The Guohua Customer Evaluation Management System was originally set up with four types of evaluation results:
Very satisfied, satisfied, average, dissatisfied.
The evaluation results can also be modified according to the characteristics of different industries in terms of content.
For example, it can be modified to:
Satisfied, Dissatisfied - Service Etiquette, Dissatisfied - Service Efficiency
Unsatisfied - Business Knowledge
sevenTime setting
A time limit can be set for the evaluation delay to avoid delaying subsequent services due to the evaluation process.
eightData management:
（one）Data cleaning
Regularly clear the data that has already been used, so that data analysis can serve the dynamic accounting of current work more targetedly. Cleaning is divided into three settings: one month ago, one year ago, and all data. Its phased scientific design can meet the internal evaluation cycle of the service industry.
（two）Data backup
Managers can store used data for long-term preservation. By backing up and downloading data, the used data can be transferred to the configured computer for future reuse. And the downloaded data can be obtained from“ Data Cleaning” Delete in the middle. Thus avoiding the inconvenience caused by the complexity of data. The data storage format is mdb, and the application is Access.
nineStatistical information
The Guohua queue management system supports seamless integration between queue management system and customer evaluation management system. All statistical data can be remotely monitored or queried through the network, making it convenient to view customer evaluation information at any time.
The Guohua Customer Evaluation Management System calculates the efficiency of each entrance, business, and even the entire hall based on the actual work efficiency of employees, in order to effectively guide customers. And it provides a window busy level query, which can easily understand the busy level of each window or business. In addition, the system provides employee performance evaluations and customer satisfaction surveys, which can make leaders' queries more intuitive.
The Guohua Customer Evaluation Management System has powerful statistical functions that can comprehensively query customer flow for business, windows, employees, and different time periods. It can also query employee loading time and customer feedback information.
（1） According to the institutional allocation set above, the headquarters is located at the top of the tree structure and includes a summary of all data from its subordinate branches. You can browse the dynamic service status of various branch outlets at any time. Divided into different time periods for statistics: current day, current month, current quarter, and current year. You can also manually search by entering the start time and stop time data.
（2） This system also has project classification statistics, which are conducted through queue, window, employee, and comprehensive detailed evaluation (including the first three items)
（3） This system can display the queue and processing status of windows at the same time, and the management can monitor the service traffic and operation process of various institutions at any time.
For example, the data reflected by the head office is the sum of the data from the West Railway Station business hall and the Chegongzhuang business hall.
The data can be visually represented through a three digit diagram
|
|
(4) The Guohua Customer Evaluation Management System supports network applications, which means that the system software and database can be installed on the head office server room, and all terminal data can be centralized in the head office server room, such as real-time online statistics of evaluation information and automatic generation of reports (by time, data, personnel, etc.) to be sent to the head office server room.
Comprehensive or graded service information can be accessed by clicking on“ Output Excel”, Download to local computer and save for a long time.
tenOther
（one）No duplicate call function
The Guohua Customer Evaluation Management System is equipped with settings; Only one button is valid; Function, can effectively avoid the occurrence of duplicate information statistics due to repeated operations of customer evaluations, and eliminate the phenomenon of invalid statistics.
[Example]: Set the evaluation interval time to“ 10 seconds”, The system will not accept customers' second or third evaluation results within 10 seconds.
（two）Complaint service function (this function is a separate quotation)
The Guohua Customer Evaluation Management System can be linked to the SMS module, and when a customer leaves a review; Not satisfied; At that time, the system will automatically send an alarm message to the pre installed supervisory department, and the supervisory department leaders can timely understand the number, proportion, and time of unsatisfactory evaluations based on the message prompts. Unauthorized staff members are not allowed to query; Not satisfied; Information related to the evaluation of complaints.
Customers can leave their personal phone numbers in the Zhongyi Customer Evaluation Management System.
（three）Star rating evaluation function
The Guohua Customer Evaluation Management System has a star rating service statistics function. The star rated teller information after evaluation can be displayed through software settings from the window to display the star rating of the service window (divided into four levels: two star, three star, four star, five star, with a high star rating indicating good service quality).
The Guohua customer evaluation management system can establish a remote inspection platform. The remote network inspection platform collects passenger flow and user opinions in real-time based on data collection terminals installed in various business outlets, and sends the collected raw data to the server for data induction and analysis in real time through the network system. Based on specific mathematical models, the entire industry is digitized, allowing decision-makers to understand the operation status of the system in real time and query relevant data. The management department can effectively plan and adjust the overall work through the data collected by the system.
Forward looking performance:
1Improve the quality of unit services and create conditions for using unit level assessment.
2Improve service quality and provide customers with humanized services.
3Effectively defend against conflicts between customers and service providers, bringing both economic and social benefits to users.
4Practical basis for employee assessment and evaluation.
5Provide scientific reference data for unit decision-makers.
6Seamless integration with queuing systems, reducing failure rates and hardware investment costs.
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|
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