With the progress of social civilization, how to improve the service industry, especially for the windowWhat is the service quality and level of the service personnel? Strengthen service supervision in various industries and improve servicesQuality and establishing a good social image have become top priorities. Evaluate to solve this problemThe system was born with the design concept of humanized management. Through the evaluators at each counter, the service level, business ability, work efficiency and other assessment data of each teller can be timely understood, providing a basis for employee performance evaluation; Provide management with statistical reports on various evaluations; Can serve as a powerful supervisory tool for every counter staff member; Optimize and improve the service quality of staff; It can be widely used in important places such as banks, hospitals, telecommunications, taxation, industry and commerce, public security, and government departments for service quality.

The system provides two system architectures, namely:oneCentralized wireless network: Directly connect the network evaluation communicator to the network, and transmit the evaluation data directly to the backend server through the local area network, The business hall does not require a front deskPCMachine, can be widely used in centralized management mode;twoCentralized division: That is, the business hall needs to be equipped with one unitPCmachine,The evaluation controller transmits data to the host through the communication controller. From the business hallPCopen up or clear out by poking or jabbing Upload data to the system server via LAN, which can be used in both decentralized and centralized modes.

The hardware part consists of four parts: window evaluator, controller, communication controller, and data cable. Window evaluators are placed outside the window for customers to use. Customers only need to press a button to comment on the service quality of the window. Each window evaluator corresponds one-to-one with the controller on the business counter. If multiple tellers rotate at a business window, use Function, convenient and fast.

Window evaluator product features:

◆ Customers can evaluate the service quality of the staff

◆ Collect customer feedback information, transmit and store it in a timely manner

◆ Equipped with voice prompt function: clear and self guided

Ran, graceful

◆ Can be integrated; One meter of rice; Prompt voice

◆ Can collect business processing time

Window controller product features:

◆ Placed within the window for teller use

◆ Press“F1” Automatic voice prompt after pressing the key:& ldquo; Please take care of me

Evaluate the work;; After the customer presses the review button, the window reviews

The device automatically emits voice:& ldquo; Thank you for your support in my work;

◆ Press“F2” Automatic voice prompt after pressing the key:“ Please be the next Gu

Guest arrivedWait for one meter. ”

◆ Press“F3” Automatic voice prompt after pressing the key:“ Please sign to confirm;

◆ Press“F4” Automatic voice prompt after pressing the key:“ Welcome”

◆ Press“F5” Automatic voice prompt after pressing the key:“ Thank you for coming, and then

See”

◆ Only when; Evaluation” The key is triggered within the set delay time,

Evaluation information can only be effectively entered to avoid duplicate statistics of customer opinions

Communication Controller Description

To ensure the stable operation of the system and the realization of remote functions, the company has exclusively developed Communication controllers can form complex topology structures such as star and tree shapes. The site connection bus can achieve Data communication over long distances.